Business Founder & Host Manager Northern Rivers/ Gold Coast / All areas Australia
We have enjoyed being in business for over 35 years, predominantly in the hospitality industry. Juggling multiple businesses simultaneously, included owning and or managing a small boutique motel, an upmarket ski lodge, corporate charter vessels and swimming schools / swimming centres in different geographical locations.
Sandra’s customer service experience also extended through being a Receptionist at 5 star Resorts / Hotels and a Tourist Information Officer. This can be seen in her attention to detail, ensuring that guests experience only the best in presentation and service.
Our daughter Alex, was a Professional Snowboarder from a young age for many years. To assist in sending her travelling around the world to train and compete, we would rent our house out on short term accommodation sites and when we went overseas too – we in turn rented. Even though we were often in different geographical locations, our systems, standards and our team on the ground, ensured our guests experienced the best service and still received the attention to detail that we expect. Our reviews were all 5 star and we believe in going over and beyond to achieve that.
With our extensive background in ownership and management of short term accommodation as well as having travelled extensively, we know what both owners and guests want and need. Our aim is always to exceed expectation. Having had highly systemized businesses, we pay a lot of attention to our procedures, policies and quality control. This we believe is one of the secrets to our success.
Alex Fitch – Brisbane Host Manager
Whilst Alex was not competing, she worked in all aspects of Hospitality including 5 star hotels as a Restaurant Manager, Bar and food attendant, House Keeping & Receptionist. This resulted in her experiencing all aspects of customer service within an organisation. Alex travelled continually for almost 5 years, experiencing the best and also the challenging in accomodation and experiences and has a deep understanding of guest requirements. She also has a flair with decore. After retiring from competitive snowboarding, Alex is now Majoring at QUT in Environmental science and Business management, whilst managing Brisbane and Sunshine Coast properties.
We look forward to having you join our team, so you can also experience all the benefits of your property ownership by renting your property with us.
Give us a call or send us a message and we will look after you, your property and our guests!